Shipping & Returns

Order Processing

Current order processing time is approximately 4-7 business days however, this time may vary in times of high order volumes such as sales and promotions.

Your order is then shipped from our studio on the Sunshine Coast, Queensland.
Express/Rush orders are processed within 48 hrs.
No orders will be shipped until full payment has been received.

Shipping

We have no fuss flat rate shipping prices, meaning no nasty surprises at the checkout!

DOMESTIC SHIPPING (Australia)

All orders are shipped at a flat rate for $5 via Australia Post.

Orders over $60 are automatically eligible for FREE tracked shipping. No code required.

IF YOUR ORDER IS URGENT - Please choose the EXPRESS upgrade option and keep in mind that shipping to Western Australia, South Australia, Tasmania and Rural areas may take anywhere from 10 days to arrive after leaving the studio here on the Sunshine Coast.

 INTERNATIONAL SHIPPING (Excludes America & Canada)

All international order are shipped via Australia post for a flat rate of $15 au.

 

Refunds and Exchanges

Please contact us PRIOR to sending your item back.
Refunds will only be considered if the item delivered is has been fulfilled incorrectly or the item is faulty.
Please choose carefully! We do not allow refunds or exchanges due to ' change of mind'.
Refunds and exchanges will be to the value of the initial purchase price and will be given only once the item has been received by Bowerbird Creations.