Terms & Conditions

TERMS & CONDITIONS OF SALE
The sale of our products is subject to the Terms and Conditions as detailed below.
You accept these Terms and Conditions whenever you place an order with BowerBird Creations.

 

PRICING
All prices are subject to change without notice. Please refer our website for current pricing. 

 

PAYMENTS
BowerBird Creations accept payments via Credit Card, Paypal, AfterPay and ZipPay.
If you wish to pay via Direct Deposit please contact us at bowerbirdbydanielle@gmail.com to place your order and you will be issued with an invoice and payment details.

 

ORDER PROCESSING TIMES
Current order processing time is approximately 3-7 business days however, this time may vary in times of high order volumes such as sales and promotions.
Your order is then shipped from our studio in Cairns, Far North Queensland.
Express/Rush orders are processed within 48 hrs.
No orders will be shipped until full payment has been received.


CANCELLATIONS
We do not accept order cancellations once the manufacturing of your item/s has commenced.

 

SHIPPING
Our preferred shipping method is Australia Post but we reserve the right to use any registered freight provider at our discretion. 
*DOMESTIC SHIPPING (Australia)
All orders are shipped at a flat rate cost of $5.
Orders over $60 are automatically eligible for FREE shipping. No code required.
*INTERNATIONAL SHIPPING (Excludes America & Canada)
All international order are shipped at a flat rate of $15 au.

 

 

RETURNS
Please contact us PRIOR to sending your item back.
Refunds will only be considered if the item delivered has been fulfilled incorrectly or the item is faulty.
Please choose carefully! We do not allow refunds or exchanges due to ' change of mind'.
Refunds and exchanges will be to the value of the initial purchase price and will be given only once the item has been received by Bowerbird Creations.

 

In the case of a faulty product please email us all details including invoice/order number and include pictures of the fault.
At our discretion, you may be offered a replacement product or a refund and in some cases asked to return the item to us for inspection and possible further testing. 

 

We reserve the right to vary these terms and conditions at any time without notice.